Bet-at-home KYC Verification Process
Bet-at-home runs KYC checks to confirm your identity, age, address, and that the payment method you use belongs to you. Verification is triggered at registration data review, before the first withdrawal, after a change to personal details, or when deposits/withdrawals patterns require a compliance check.
- Identity (ID/Passport): Upload a clear colour photo or scan of a valid passport or national ID card. The file must show the full document, your photo, name, date of birth, document number, and expiry date; all corners visible and no glare. Bet-at-home rejects edited images, screenshots, and documents that are expired.
- Address proof: Provide a document that shows your full name and current residential address, such as a utility bill (electricity, gas, water), bank statement, or official government letter. Bet-at-home typically expects it to be recent (commonly within the last 3 months) and to match the address on your account profile exactly, including spelling and apartment/unit details.
- Payment method: If you use a bank card, Bet-at-home may ask for photos of the card to confirm ownership. Cover the middle digits of the card number (leave the first 6 and last 4 visible) and cover the CVV on the back; keep your name and expiry date visible. If you use online wallets or bank transfer, Bet-at-home may request proof of ownership, such as a wallet account screenshot showing your name/email or a bank document showing your name and IBAN; third-party payment methods are not accepted.
Processing time depends on queue and document quality. A clean submission is often reviewed within 24–48 hours; if an agent asks for re-uploads (blur, missing corners, mismatch in address formatting), the check can take 3–5 business days from the last correct upload.
Right now, the practical bottleneck is document quality and matching details: most delays come from unclear photos or differences between your profile data and what the documents show.